State Farm® Insurance Agent Molly McGillen

"Greater customer service Muy buen servicio garantizado al 100%"

"Very friendly and easy to work with! I highly recommend them."

"Missy made everything smooth as I transitioned to State Farm for home and auto. She was very responsive to my questions and messages. That's important to me as a policy holder. She also offered better premiums, which was a priority."

"Shanna kept in touch with me for a year and when she was able to lower my insurance I was happy to switch. Very grateful for her persistence."

"Super great service recommend 100%"

"Very helpful and very much appreciate their business."

"My experience with State Farm: Molly McGillen in New Prague started off well, but unfortunately, it quickly went downhill. The initial setup process was smooth, and they were very helpful. However, I was told I’d be meeting with Molly, but instead, I was given someone else. While this was fine, it should have been communicated up front. The real issues began when I had a question regarding my policy. I was told I needed to come into the office to discuss it. Despite my busy schedule, I made the time and scheduled an appointment, specifically to meet with Molly. When I arrived, I was informed she was unavailable, and again, I was given someone else. This person hadn’t prepared for my visit, didn’t seem to know what I was there for, and didn’t provide any answers to my questions. I couldn’t help but ask why this couldn’t have been handled over the phone, as the appointment felt like a complete waste of my time. Another major issue was with a roof claim after a hailstorm. My neighbors, all insured by different companies, had their roofs replaced quickly—mine, however, was replaced last, nearly two months later. The final straw was a claim for water damage. I’ve had to constantly call my local State Farm office just to get in touch with my adjuster. Each time I speak with him, he tells me he’s “working on it” and is “almost done,” but it’s been three weeks, and there’s still no progress. My contractor can’t begin repairs until he gets the green light from State Farm, and we’re stuck waiting. To make matters worse, my local State Farm office has no issue calling me weekly to push life insurance, but they can’t seem to follow up on whether their adjuster is doing his job. It feels like they couldn’t care less about actually resolving my claim. At this point, I no longer feel comfortable doing business with them. I can’t tolerate such poor communication and lack of follow-through. The only positive I can mention is how easy it was to set up my policy initially, but that alone doesn’t make up for the consistent issues I’ve faced. As a result, I’ll be switching insurance providers. One star."

"She did an awesome job"

"Very kind and informative! Saved over 50% on my car insurance and assisted with numerous other savings offers. Would recommend!"

"Shanna was very nice to set up our car to the Drive Safe and Save App. We really appreciated all her help. Thank you."

"Shanna was awesome!"

"Great friendly service! Answered all my questions through the process of looking for a new insurance company."

"Missy Pexa is my new Insurance Agent and provided excellent customer service. I am happy I switched and also now having lower rates! Give this State Farm Agency in New Prague, MN a try."

"Top tier service! Very helpful and personable"

"Friendly people and Molly was there to help me with any questions and confusion I had regarding insurance policy. Very helpful staffs so it doesn’t take long to get you set up with insurance policy or any insurance guide you may need."

"Great experience!"

"Great customer service and easy to work with"

"Had a great experience here! Missy was quick to respond and get back to me with my quote that ended up saving me lots of money! Very professional and helpful"

"Good service, fast response."

"So my cousin said, “go check out State Farm, call Molly”. We have been in our home for years and had recent claims so I did not think it would be worth the effort. Insurance is so important though, so I finally called. Shanna made the quote process easy and and I felt really good about getting all the details updated on our home and getting a quote on all our policies. Whether you’re moving into a new home or have been living in your home for years, call Molly at State Farm and get an updated insurance quote. Take the time, it is worth the effort."

"Missy was great to work with!"

"Shanna was very helpful in our process of selecting insurance for our new home purchase. While estimating the new house, she also reviewed all of our other insurance and was able to find significant savings from our current insurance broker. We have been with our broker for more than 25 years, but it has not seemed that they are an advocate for us. Shanna seemed to be focused on ensuring we had the best rates and were cognizant of all of our insurance options. For the first time in a long while, we feel like someone has our back!"

"Excellent customer service. Highly recommend for your insurance needs."

"Left our 40+ year insurance relationship with other company because they weren’t treating us right. Missy at Molly’s office helped us out, answered all of our questions, found quality insurance for autos and home for the right price, and responded promptly. Although it’s only been a couple of months, we look forward to a lasting insurance relationship with you and State Farm"

"The process to change our homeowners and auto insurance was made easy thanks to Missy! She was knowledgeable and extremely prompt throughout the process."