State Farm® Insurance Agent Molly McGillen

"Missy has been great to work with. Gotten things done quite quickly for us"

"Honest, efficient service. We are very pleased with all products offered!"

"Shanna contacted me when I clicked a button when I was considering changing my insurance. She was very polite, friendly, listened to my questions, answered them, and basically gave me confidence both her and State Farm. I've had several phone conversations and one face to face meeting, all of which were equally informative and pleasant. As a result, I'll become a new customer on the 21st of March. Excellent service."

"Missy handled my policy needs beautifully adding road side assistance and keeping my premium a good value lower than the increase my previous company was asking."

"We decided to start shopping around for insurance quotes. I’ve had State Farm in the past but had issues so I went in with doubts. Shanna addressed all my issues and helped me save $2000 a year while upgrading my plans! She has gone out of her way to answer any questions I have and explain all the extra coverage options and add ons. I have already recommended friends and will continue to."

"Molly's office is one of the best! Give this office a call for all your insurance needs and ask for Jessica!"

"I worked with Missy at the Agency and it was a very pleasant experience. Missy was very efficient in gathering what she needed to provide me with a very competitive bid for my auto and home insurance in a timely manner. I was very impressed with her knowledge and professionalism. Thank you Missy!"

"I was in the process of moving and requested a quote from my rental insurance company. I had to sift through 3 separate emails just to get a contact phone number and the quote I received was 3x more than what I am currently paying. I reached out to Molly's team and spoke with Missy. They got me a quote the same day that was significantly less, covered what I was looking to have covered, and bundled it with my Auto insurance. 10/10. If you are looking for a solid rate and fast response time, reach out to their team"

"Missy made everything smooth as I transitioned to State Farm for home and auto. She was very responsive to my questions and messages. That's important to me as a policy holder. She also offered better premiums, which was a priority."

"Super great service recommend 100%"

"My experience with State Farm: Molly McGillen in New Prague started off well, but unfortunately, it quickly went downhill. The initial setup process was smooth, and they were very helpful. However, I was told I’d be meeting with Molly, but instead, I was given someone else. While this was fine, it should have been communicated up front. The real issues began when I had a question regarding my policy. I was told I needed to come into the office to discuss it. Despite my busy schedule, I made the time and scheduled an appointment, specifically to meet with Molly. When I arrived, I was informed she was unavailable, and again, I was given someone else. This person hadn’t prepared for my visit, didn’t seem to know what I was there for, and didn’t provide any answers to my questions. I couldn’t help but ask why this couldn’t have been handled over the phone, as the appointment felt like a complete waste of my time. Another major issue was with a roof claim after a hailstorm. My neighbors, all insured by different companies, had their roofs replaced quickly—mine, however, was replaced last, nearly two months later. The final straw was a claim for water damage. I’ve had to constantly call my local State Farm office just to get in touch with my adjuster. Each time I speak with him, he tells me he’s “working on it” and is “almost done,” but it’s been three weeks, and there’s still no progress. My contractor can’t begin repairs until he gets the green light from State Farm, and we’re stuck waiting. To make matters worse, my local State Farm office has no issue calling me weekly to push life insurance, but they can’t seem to follow up on whether their adjuster is doing his job. It feels like they couldn’t care less about actually resolving my claim. At this point, I no longer feel comfortable doing business with them. I can’t tolerate such poor communication and lack of follow-through. The only positive I can mention is how easy it was to set up my policy initially, but that alone doesn’t make up for the consistent issues I’ve faced. As a result, I’ll be switching insurance providers. One star."